You will need certain skills to be successful in retail if you are interested in a career. These skills include customer service, flexibility, communication, attention to detail, and adaptability. You might also be required to take a computerized assessment. After you complete the training, you are eligible to apply to jobs at stores that hire. These jobs usually require a highschool diploma or GED.
Customer service skills
You need to have a variety of customer service skills in order to work in retail. Customer service representatives must be able listen to customers and communicate clearly. They must also be able and willing to solve customer problems. You must have a solid understanding of technology. Reps who understand how to use online tools to solve customer issues are highly valuable.
Attention to detail
Attention to detail is a key skill that many retailers value in their employees. Not only should clothing be neat and in good order, but employees also need to be detail-oriented. A detail-oriented employee can be a great team player and can even take on leadership and training roles. This trait will make you stand out among the rest in interviews and help you stand apart from your competition.
Flexibility
Flexible work is becoming more mainstream. A survey by ManpowerGroup Solutions found that more than half of retail workers believe flexibility in the workplace is the key factor in deciding whether they want to remain with the company or move on to another opportunity. This contrasts with other industries where compensation is the most important motivator.
Communication skills
For many retail jobs, communication skills will be essential. To be able communicate with colleagues and to receive updates, employees will need to be able assign tasks and communicate with them. They must also be able listen to customers in order to understand their needs.
Finance and marketing skills
Retail jobs require a variety of skills. Communication is the most important skill. Customers will expect you to be able explain the products, answer their questions politely, as well as resolve any customer complaints. Customers and colleagues will be required to communicate with you over the telephone as well as with other employees from other stores.
Ability to multitask
Multitasking is an important skill to have, but it can also be a hindrance. Multitasking can lead to mistakes that can impact your work and even your health. It's especially dangerous if they try to multitask while walking.
Chances for career progression
Retail has many career opportunities. Sales associates have a median income of $22,000 each year. These employees help customers greet them, reduce loss prevention, manage cash registers, maintain the store's appearance, and ensure that they are paid well. Retail professionals can also become managers or move on to other corporate environments.