If you're thinking about a career in retail, there are a few essential skills that you will need to get a good job. These skills are: Customer service, flexibility and communication. You may also need to complete a computerized training and assessment. After you've completed the training, you can apply to stores that are hiring. This job requires a high school diploma, or a GED.
Customer service skills
Working in a retail environment requires a number of customer service skills. Customer service representatives need to be able to listen to customers and communicate clearly. They must be able to resolve problems. It is important to have a strong grasp of technology. Highly valued reps will be able to use online tools to resolve customer problems.
Attention to detail
Attention to detail is a key skill that many retailers value in their employees. Employees must not only be able to put their clothes in order but also have the ability to work in teams and be detail-oriented. An employee who is detail-oriented can play a key role in team building and can also take on leadership roles. This trait will help you stand out in a job interview and make you stand out from others.
Flexibility
Flexibility is becoming more mainstream in modern life. ManpowerGroup Solutions surveyed more than 50 percent of retail employees to determine whether flexibility is a key factor in their decision to either stay with the company for the long haul or look for a job elsewhere. This contrasts starkly with other industries that place compensation at the top of their motivations.
Communication skills
In retail, good communication skills are essential for many positions. Communication skills are essential for employees. They must be able and willing to communicate with others to assign tasks or receive updates. They will also need to be able to listen to customers to understand their needs.
Finance and marketing skills
Retail jobs require a variety of skills. Communication is a key skill in retail. Customers need to understand products, be polite, and address complaints with respect. You will need to communicate with customers and other colleagues via phone and in person.
Ability to multitask
Multitasking, while a useful skill, can sometimes be a hindrance. Multitasking can lead people to make mistakes that could affect their work or their health. Multitasking while crossing the street can pose a danger.
Potential for career advancement
There are many opportunities for career advancement in retail. Sales associates make a median annual salary of $22,000. These employees greet customers, assist with loss prevention, manage cash registers, and keep stores looking nice. Retail professionals might also be managers of other stores, or even move to other corporate environments.